What is the EENA?

EENA, the European Emergency Number Association, was set up in 1999 as a non-profit association registered in Belgium to serve as a neutral discussion platform for emergency services, industry and informed citizens with the aim of getting efficient, interoperable and harmonised emergency telecommunications in accordance with citizens' requirements. EENA has been advocating to authorities the issues related to the single European emergency number 112 as there are more and more EU citizens travelling for business or leisure within the European Union. EENA is also promoting the establishment of a general, pan-European, multilingual, simplified and efficient system for alerting citizens about imminent or developing emergencies.

EENA believes that:

* European citizens have the fundamental right to know about the existence of the 112 - this can save their lives
* When in distress, every citizen calling the 112 within the European Union should get the appropriate help, as soon as possible, at the place of the emergency
* Citizens in distress are entitled to the same high quality safety and security standards within the territory of the Member States and they should receive the same high quality aftercare in case of accident or disaster
* Citizens have the right to be informed as soon as possible about the behaviour they need to adopt in case of an imminent or developing emergency or disaster, throughout the EU


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