We have been without repeats now for 15 days Last week we went into Bulshite in Shumen and we were told Thursday. Day came no rabotniks. GSM rings friday evening , I answerd twice to somebody saying in a BG accent "
allo, allo"
. Obviously did not want to speak to a woman. We went into Shumen today to be told "
Monday"
WTF :Headbang:CUSTOMER SERVICE? :Very funny 2:Cannot understand why the office has glass bullet proof screens now? or maybe we can :Girl Nuke:

Ah diddles hope you get sorted soon. Now it might be a good idea to set up a dvd or video library in you area just the job when this sort of thing happens. Keep pushing them

we had a years contract with them, the system crashed every other day, the engineer [You must be registered and logged in to see this image.] hacked into the code to restore it, he charged 20 lev each time he came which was every week, our patience soon ran out. :Morning:we now subscribe to uk channels.

For Bulsatcom users near Yambol....

There are 2 offices in Yambol - One down a side street by the police station - absolutely useless, incredibly unhelpful, abrupt and miserable.

Opposite the bus station, (at the bazaar) in the booking office and waiting room is another office. They have 2 ladies who work there, one is on loan from the afore mentioned office, I am sure!! The other is a pleasure to deal with (yes, someone who has an appreciation of customer service) She usually works on Mondays - so I always try to go in or call then if I need any assistance!!

I have just switched to HD and have had problems with receiving the HD channels. I called the first time and got "
Mrs grumpy"
who told me I had to take the receiver in for testing. Not happy with this, I called again on Monday and got "
Mrs helpful"
who is sending an engineer out this week. So fingers crossed I will have all my TV channels soon.

It is not just this incident, when I go into the office "
Mrs grumpy"
just has the standard Bulgarian "
can't really be bothered"
attitude whereas "
Mrs helpful"
is completely the opposite.

It just depends on the person as to what customer service you get, I think this applies to everywhere in Bulgaria.

Here in VT the lady in the office which was next to Vali Computers was always helpful and always remembered me. I pay for a year and get 2 or 3 free months. However, last time I went to this office it was taped up and closed with directions to a new office in another side street on the way to old town. There are a couple of desks and no helpful lady there but a disinterested younger version. I needed a new satellite dish and connection as we had 'helpfully' left the old one at our house for the new owners with almost a year's subscription on it!!!!!
I struggled to explain that we now wanted a new system and was told that we would get a call from the engineers in two weeks. We did get the call after nearly 3 weeks and it was successfully installed with new HD box (although I hadn't asked for it) and so far have had no problems. I was surprised at how long it took to get installation as years ago it was put in in a couple of days. Seems all the Bulgarians now have it. I had to do all the ordering in Bulgarian and its only now I understand the way it all works.
The engineers plan the day's installations on the computer from details which the shop girl has put in so everyone gets put on a list. They work through this and having watched them on one of my visits, I would guess they do about 10 a day. They telephone when they are coming but again, its all in Bulgarian. I was impressed that between us all we managed to communicate and get it done.
I am wondering if the guys and girls are a bit worried when an English person comes into the shop or answers the phone which is understandable. So once again, I have to say it pays to learn enough of the language to explain your needs!

Horray they have been and fixed it Now we can sit and watch all the repeats again Left a massive hole in the wall!! Oh well you can,t win them all !! :Girl Nuke: :Xmas1:

loopeylou wrote:

Horray they have been and fixed it Now we can sit and watch all the repeats again Left a massive hole in the wall!! Oh well you can,t win them all !! :Girl Nuke: :Xmas1:

Will you stop moaning woman YOU NOW HAVE TELLY The hole in the wall is for hiding your mince pies and the wine. So get stuck in and enjoy the repeats Hope it lasts over xmas

oddball wrote:

Will you stop moaning woman YOU NOW HAVE TELLY The hole in the wall is for hiding your mince pies and the wine. So get stuck in and enjoy the repeats Hope it lasts over xmas

, :LOL2: :: You men would be lost if us women never moaned :LOL: :Roll laugh: :Roll laugh: :Roll laugh: :Excited fire:Thats the only way we get you men to do anything Next time you are in Silistra i,ll give you an ear full of what my old man has had to put up with for the last three weeks

just wondering if anyone subscribes to them near us. were in trastika which is bout 13km outside razgrad heading towards popovo. if so is the signal any good? i'd like to get the tv working because we only have videos but when we went in the shop the sales person didnt know if we have a signal or not.

You could ask here its a sort of support forum [You must be registered and logged in to see this link.] ... sat.com%2F

I8f you have a bulsat dish set up, switch on tv and decoder, press menu on the remote, scroll down to utilities, press that then press signal strength,it will show if you have a signal and how strong. If you don,t most or all of BG is covered by bulsat.. We live 20kms from Shumen and we have it (at last) no comment Oddie!! Thankyou

Better still, just look around the village for dishes. Ask if you can have a look, make yourself at home for a few hours, out will come the rakia and a jar of mystery bless em

Say to them: Maikata da vi eba,typi cirei
and they'll come,or give me the telephone to talk with them [You must be registered and logged in to see this image.]