- speedgunner wrote:
- fly with Blue Air from Luton to Rumania with my wife and cat.On the web site it had said that you could take a pet in the cabin which I paid for and our flights. I spoke to Blue Air on the phone and now they have told me that my cat cannot go on the aircraf and the flight is non refundable although thier info was misleading
H Speedgunner
What I would suggest you is write directly to the MD - rather that customer service, all letters have to go direct to the MD - If they offer a service on the internet and take payment than they have to honor this service or pay you a full refund and you can also claim material stress and financial loss also mention 'Treating Customers Fairly' They will respond to you within in 30 days.
Sherif Ussama, CEO &
MD
Flighthouse, Fernhill Road, Horley, RH6 9SY, United Kingdom
Phone: 0871 744 7471 / +44 1293 874 986 (If you have rung them already, than a formal complaint should have been logged re to your dissatisfaction.
There is also an online form you can complete here -
[You must be registered and logged in to see this link.] Again as a back up fill this in and send.
Good luck
let us know how you get on.
Good luck